Level 2 · Property Care
Someone local, keeping an eye on the property.
Property Care is for owners who are happy running the listing but can't be at the property. We coordinate turnovers, keep linen and supplies in order, inspect on a schedule and tell you what we find — so you're not learning about a dripping tap from a review.
Pricing
Quoted
monthly, per property + cleaning
Every property needs a different amount of looking after, so we quote a monthly fee for yours once we've agreed the scope. Turnovers are charged separately at your turnover price. Work outside the agreed scope is priced before we do it.
Best for: Owners who keep the listing and the guests, but want someone local looking after the property itself.
What’s included
Looking after the property.
Turnover coordination
We watch your calendar and book every changeover. No more sending dates and chasing confirmations.
Linen and restocking
Linen rotation and consumables organised and tracked, so low stock is caught before a guest notices. Purchases recharged at cost, with receipts.
Scheduled inspections
A fuller check at an agreed interval: appliances, alarms tested, wear and tear logged, safety items looked over.
Condition reports
A clear record of the property's condition over time, with photos — useful for maintenance planning and damage claims.
Maintenance reporting
Faults logged and reported with photos. Repairs arranged only with your approval.
Issue escalation
When something goes wrong at the property, you hear it from us with a recommendation — not from a guest.
What’s in, what’s not
So you know exactly what you’re paying for.
Not included
- Guest messaging, reviews and your listing (see Complete Co-Host)
- Repair costs and contractor invoices
- Unlimited call-outs — extra visits are agreed and priced
Host Assist option
- Selected guest operations, where explicitly agreed
- Check-in and checkout instructions kept up to date
- Owner support with platform admin
Stays with you
- Your listing, pricing and guest messages
- Approving spending above your agreed limit
How it runs
The routine.
- 01
Readiness and set-up
We record how the property should look, where everything lives, the safety kit in place and your approval limits.
- 02
Week to week
Turnovers booked from your calendar, stock topped up, issues reported to you promptly with photos.
- 03
Month end
A short owner update: turnovers, inspections, issues found and anything that needs your decision.
Questions about Property Care
Why isn't there a fixed monthly price?
Because a studio with long stays and a three-bed turning over twice a week are very different amounts of work. We'd rather quote your property properly than set a low headline price and cut corners.
What's Host Assist?
An option within Property Care for owners who want some guest-facing help — for example keeping arrival instructions current — without handing over the whole listing. We agree exactly what's included in writing.
How is this different from Complete Co-Host?
With Property Care you keep the listing, pricing, messages and reviews. With Complete Co-Host we take those on too.
Who pays for restocking?
You do, at cost. We buy what's needed and send receipts with your monthly update.
Two ways to start.
Or call 07886 091926 · WhatsApp us
I want help managing my property
A free review of how the property runs today — cleaning, guests, listing and condition — and plain advice on what would help. No revenue promises, no obligation.
I need reliable turnovers
Cleaning, linen, restocking and checks between stays. Tell us about the property and we'll send a fixed price per turnover.